Shipping policy
Shipping Policy – Boardschmiede
1. Scope
This Shipping Policy applies to all orders placed via our Shopify store at Boardschmiede.
2. Processing Time
Orders are processed within 1–3 business days after payment confirmation.
For custom-made or made-to-order products, production time may extend processing by several days. This will be clearly indicated on the product page.
3. Shipping Methods & Delivery Times
Estimated delivery times:
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Germany: 2–5 business days
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European Union: 3–7 business days
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International (non-EU): 7–14 business days
Please note: Delivery times are estimates and may vary due to factors outside our control (e.g. shipping carrier delays, customs clearance).
4. Shipping Costs
Shipping costs are calculated dynamically at checkout based on:
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Destination country
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Package size and weight
All shipping costs are clearly displayed before completing the order.
We may offer free shipping promotions, which will be indicated on the website.
5. Customs, Duties & Taxes (Non-EU Orders)
For deliveries outside the European Union:
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Import duties, taxes, and customs fees may apply
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These charges are not included in our prices
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The customer is responsible for paying these fees
We recommend checking with your local customs authority for details.
6. Shipment Tracking
Once your order has been shipped, you will receive a shipping confirmation email including a tracking number.
7. Shipping Carriers
We ship with trusted logistics partners such as DHL and international carriers to ensure reliable delivery.
8. Incorrect Address / Failed Delivery
Customers are responsible for providing accurate shipping information.
If a package is returned due to:
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Incorrect address
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Failed delivery attempts
We reserve the right to charge additional shipping fees for re-delivery.
9. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit:
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Contact us within 5 days of delivery
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Include your order number and photos (if applicable)
Email: mail@boardschmiede.com
We will work with the shipping provider to resolve the issue.
10. Partial Deliveries
In rare cases, orders may be shipped in multiple packages.
You will receive separate tracking information if this occurs.
11. Legal Notice (EU Customers)
This Shipping Policy does not affect your statutory rights, including rights under EU consumer protection laws.
12. Contact
For any shipping-related questions:
Last updated: March 2026